Shipping & Return Policy

Thank you for shopping with CdramaCart. We aim to provide a smooth experience and bring you products inspired by your favorite dramas and actors.

🚚 Shipping Policy

Order Processing

  • Orders are processed within 1–3 business days after purchase
  • Processing may take longer during busy periods or promotions

Shipping Times

  • Estimated delivery time: 15–20 business days after dispatch
  • Shipping times may vary depending on:
    • Your location
    • Customs processing
    • Carrier delays
  • If you order multiple items, they may arrive separately

Shipping Costs

  • Calculated at checkout based on your location and order
  • Free shipping promotions may be offered from time to time

Order Tracking

  • You will receive a tracking number by email once your order is shipped
  • Tracking may take a few days to update

Customs & Duties

  • International orders may be subject to customs fees or taxes
  • These charges are the customer’s responsibility

Incorrect Address

  • Please ensure your shipping details are correct
  • We are not responsible for orders shipped to incorrect addresses
  • Reshipping may require additional fees

🔁 Returns & Refunds Policy

Due to the nature of our products and sourcing process, we have a limited return policy.

✅ Eligible for Return / Refund

We accept returns or refunds only if:

  • The item arrives damaged
  • The item is defective or not working

📩 How to Report an Issue

  • Contact us within 7 days of delivery vie Email: hello@cdramacart.com
  • Include:
    • Order number
    • Description of the issue
    • Clear photos or videos

🔍 Review Process

  • We will review your request
  • Additional details may be required
  • Do not return items unless instructed

💳 Resolution

If approved, we will offer:

  • A replacement item, or
  • A full refund

Return shipping (if required) will be covered in approved cases.

❌ Non-Returnable Cases

We do not accept returns for:

  • Change of mind
  • Wrong item/size/color selected by customer
  • Minor differences from product images
  • Damage caused by misuse
  • Normal wear and tear
  • Requests made after 7 days

💰 Refund Processing

  • Refunds are processed within 5–10 business days
  • Time may vary depending on your bank

✏️ Order Changes & Cancellations

  • Contact us as soon as possible at hello@cdramacart.com
  • Orders can only be changed or canceled before processing
  • Once shipped, changes are not possible

👉 Some items are inspired by products seen in dramas or worn by actors. Availability may vary depending on sourcing.